Returns and Refunds

A guide in the event of returning and the refund of items

RETURNS & REFUNDS

 

Refund Policy

  

Your satisfaction is our first priority. If you are anything less than delighted with any item for any reason, you can return it unused with the seals, tags intact along with original packaging in a saleable condition within 7 days of receipt for a full refund. Due to the unique "one-off" design of our garments we do urge you before committing to buy, to measure yourself,

We do not re-fund items that have been purchased and then later find that they do not fit?

This provision does not affect your statutory rights relating to faulty or wrongly described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.

Important Note
if you need to return an item then you must include the paperwork provided with that item and return to the specified address in your documentation. Failure to return to the correct address may delay the processing of your refund. Postage cost will be paid by the buyer.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

 

SovaCollection

Exclusive ready to wear one-off clothing