Delivery & Returns

Shipping Delivery 
All items are carefully wrapped with great care using acid free tissue paper and then securely packed in a gift box; then placed in a packing bubble wrap for protection when in transit.

SOVACOLLECTION ships to UK & worldwide from the UK using Royal Mail Post, with International Standard delivery confirmation on all items shipped.

SOVACOLLECTION is located in the UK, Europe

UK delivery time
Delivery across the UK 2 to 3 working days

Europe delivery time
Delivery to Europe in 3 to 5 working days

Rest of the world
Delivery to the rest of the world in 5 to 7 working days

Delivery Delays
Let the buyer beware that sometimes delays happen due to customs checking, holidays and delays at the post office and other reasons which are totally out of my control.
However please contact us if you have any concerns over your order your peace of mind is very important to SOVACOLLECTION.

For more information click on delivery / shipping rates 



 Refunds and Exchanges

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. I will do my best to resolve the problem quickly. 
Refunds and exchanges are considered on a case-by-case basis.
Whether Clothing or Jewellery all returns should be placed in its original packaging with the tags still intact.
Buyers are responsible for any duties, customs and taxes levied by their individual countries.


 Additional Policies

Unfortunately earrings for pierced ears are strictly non-returnable due to Health and Hygiene regulations, unless they have remained in their original wrapping or are faulty
Contact us as soon as possible so that we can do our best to resolve the issue.
SovaCollection will do everything to ensure that your shopping experience has been dealt with to your satisfaction.


Thank You